Category Archives: social CRM

Is it Enterprise 2.0 or Social Business?


During the Holiday break, I jumped into Quora, the growing crowdsourced Q&A site. If you have not given it a try yet, you should check if out. There are some sharp people there.

I could not resist when the question came up: What are the distinctions between Social Business & Enterprise 2.0?

My answer is posted here. but I figured, hey, this is worthy of a blog post. I hope you agree (about the blog post part.). This is my view as a practitioner / player in this space. There is no right or wrong answer since this field is quickly evolving, just lots of opinions. (you can read other answers here.) Therefore I respectfully submit mine.

Q. What are the distinctions between Social Business & Enterprise 2.o?

A. In my view Enterprise 2.0 involves social networking within a large enterprise. This includes a single profile of each employee, communties made up of those employees, and an activity stream tying it together (alerting colleagues to activities and events with those profiles and communities). Microblogging is another aspect of E2.0. #E20 is the twitter hashtag for Enterprise 2.0

In parallel, we are seeing other aspects of social media make it’s mark (reputation monitoring and marketing through consumer channels such as Facebook, YouTube, flickr, twitter). #socialmedia is the common hashtag.

CRM systems are starting to expand to enable engaging with customers and partners in a meaningful dialog. This is commonly called Social CRM. #SocialCRM or #SCRM are common hashtags.

E2.0 activities evolve to include mixed communities made up of employees and external business partners. There are some camps that continue to call this Enterprise 2.0 and others that want to call it something else (external Collaboration for example).

Social Business pulls it all together to convey any business use of social media or web 2.0 activities and practices. Just like E-Business pulled it all together in the early e-commerce days, I believe Social Business pulls it all together for corporate web 2.0 applications today. #SocBiz is the hashtag.

These terms are used mostly by vendors and practitioners. Most corporate leaders prefer to speak in business terms referring to professional networking, collaboration, or online communities, among other generic terms. I seldom hear the terms Enterprise 2.0 or Social Business among business executives.

Do you have another view? Please tweet it or post below in the comments. Or just let me know what you think on twitter at @jimworth .

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Filed under enterprise20, social business, social CRM, social media, social web

Enterprise 2.0 Conference Recaps

>One thing I learned at the recent E2.0 Conference in Boston was the power of a simple wiki. I started by trying to compile a list of interesting blog posts and tweeters from the conference. I started with a short list and decided to try the pbworks.com wiki engine. I posted a skeleton list and then tweeted it. With in 5 days it had grown to become a very compressive list that still grows. Please visit and contribute more. Thanks to the power of the crowd for creating such a great list!

Link here

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Filed under community, enterprise20, Innovation, social business, social CRM, social media, social web, trends, web2.0